QQI Level 5 Communications – QQI Code 5N0690


Course Content

The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under supervision.

Learners will be able to:

  • Analyse a range of current issues in communications and information technology.
  • Understand legislation that must be observed in a personal and/or work context.
  • Demonstrate good verbal and listening skills appropriate to working under general direction.
  • Use different reading and perform critical analysis on different pieces of texts and understand the user of primary and secondary sources of validation of information.
  • Use a range of skills including proof reading and editing on a range of documents.
  • Be able to communicate effectively in a one-to-one or group situations.
  • Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages.


Portfolio / Collection of Work  50%           Skills Demonstration  50%



This course is delivered  online via Zoom over 7 Thursdays from 9:30am – 1 pm

If you haven’t used Zoom  before you will need to download it from https://zoom.us/download

After providing your email address to us, we will send you a link through which you access all the materials.  You can access the material using a Smartphone, tablet or laptop.  If using a laptop, ensure the laptop has fully functioning camera and microphone.  You may also find it useful to locate close to a power socket to ensure your device doesn’t run out of charge. A quiet location is also recommended.  Adequate breaks will be provided throughout the course times.